Marketplace Customer Support Administrator

Join PT Sunlight Smarttech Indonesia as a Marketplace Customer Support Administrator and play a pivotal role in delivering exceptional service to our valued customers. In this dynamic position, you will be the frontline representative of our brand, ensuring seamless customer interactions and resolving issues efficiently. Based in Jakarta Barat, you will be part of a team that drives customer satisfaction and contributes to the growth of one of Indonesia's leading tech companies.

As a Marketplace Customer Support Administrator, you will handle a variety of customer inquiries, from product information to order status updates. You will use tools like Zendesk and Freshdesk to manage customer interactions, ensuring a high level of responsiveness and professionalism. This role is perfect for someone looking to start their career in customer support, with opportunities for growth and development within a supportive and innovative company.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via email, phone, and live chat, providing timely and accurate responses.
• Manage and update customer records in our CRM system, ensuring all information is up-to-date and easily accessible.
• Resolve customer issues and escalate complex problems to the appropriate departments as needed.
• Monitor and analyze customer support metrics to identify trends and areas for improvement.
• Provide exceptional customer service, ensuring a positive and professional experience for all customers.
• Collaborate with cross-functional teams to ensure a seamless customer journey.
• Stay updated with industry trends and best practices in customer support.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum 2 years of experience in customer support or a related role.
• Proficient in using CRM systems such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with customer service software like Zendesk or Freshdesk is a plus.
• Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

Lowongan Terkait