Channel Marketplace Supervisor - E-Commerce & Retail Analytics

Join Erajaya, a leading player in Indonesia’s retail and consumer products sector, as a Channel Marketplace Supervisor in the vibrant heart of Bali. This role is perfect for analytical professionals passionate about optimizing digital marketplace operations and driving sales growth. In this position, you will oversee the performance of marketplace channels, analyze data to identify trends and opportunities, and implement strategies to enhance customer experience and satisfaction.

Erajaya is a trusted name in the retail industry, known for its commitment to innovation and excellence. Located in Badung, Bali, our office provides a dynamic and supportive environment where you can thrive and grow. As a Channel Marketplace Supervisor, you will work closely with cross-functional teams to ensure seamless integration of marketplace channels and achieve our business objectives.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Oversee the performance of marketplace channels, including Tokopedia, Shopee, and Lazada, to ensure they meet sales targets and customer satisfaction metrics.
• Analyze sales data using tools like Google Analytics, Tableau, and Power BI to identify trends, patterns, and opportunities for improvement.
• Develop and implement strategies to optimize product listings, pricing, and promotions across marketplace channels.
• Collaborate with the marketing and customer service teams to enhance the overall customer experience on marketplace platforms.
• Monitor and report on key performance indicators (KPIs) such as conversion rates, customer acquisition cost (CAC), and customer lifetime value (LTV).
• Conduct regular audits of marketplace channels to ensure compliance with brand guidelines and best practices.
• Provide training and support to the sales and customer service teams on marketplace best practices and tools.
• Stay updated with industry trends and best practices in e-commerce and retail analytics.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor’s degree in Business Administration, Marketing, Economics, or a related field.
• Minimum of 3 years of experience in retail, e-commerce, or marketplace management.
• Proven experience in analyzing sales data and developing data-driven strategies.
• Familiarity with e-commerce platforms and tools such as Tokopedia, Shopee, Lazada, Google Analytics, Tableau, and Power BI.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Ability to work under pressure and meet tight deadlines in a fast-paced environment.
• Certification in retail analytics or e-commerce management is a plus.
• Fluency in both English and Indonesian languages is required.

🛠️ Keahlian

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