IT Technical Support Specialist - Jakarta Selatan

Join SBPnet, a leading IT company in Indonesia, as a Technical Support Specialist in Jakarta Selatan. This is your opportunity to grow your career in a dynamic, technology-driven environment while enjoying competitive salary packages, comprehensive health benefits, and a collaborative team culture. At SBPnet, we are committed to providing exceptional IT solutions to our clients, and we need dedicated professionals like you to help us achieve our goals.

As a Technical Support Specialist, you will be at the forefront of resolving IT issues, ensuring our clients' systems run smoothly. You will work closely with our technical team to diagnose problems, implement solutions, and provide ongoing support. This role offers a dynamic work environment where you can leverage your skills in networking, hardware, software, and system administration.

If you are passionate about technology and enjoy problem-solving, SBPnet is the perfect place for you to take your career to the next level. Join us and be part of a team that values innovation, integrity, and excellence.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to end-users, including troubleshooting hardware and software issues
• Install, configure, and maintain IT infrastructure, including servers, workstations, and networking equipment
• Monitor and maintain network performance, ensuring optimal uptime and reliability
• Document technical processes and procedures to ensure consistency and knowledge sharing
• Collaborate with the IT team to implement and maintain IT security measures
• Stay updated with the latest IT trends and technologies to provide proactive support
• Assist in the deployment and maintenance of cloud-based solutions
• Train and mentor junior technical staff

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 3 years of experience in IT technical support or a similar role
• Strong knowledge of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP)
• Proficiency in using IT support tools such as ServiceNow, Jira, and remote desktop tools (e.g., TeamViewer, AnyDesk)
• Familiarity with operating systems such as Windows Server and Linux
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator Associate are a plus
• Excellent problem-solving skills and a customer-centric approach
• Strong communication and interpersonal skills

🛠️ Keahlian

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