Customer Service Executive (Mandarin Speaker) - Immediate Start

Are you a fluent Mandarin speaker with a passion for delivering exceptional customer service? OneWorks is seeking a dynamic Customer Service Executive to join our growing team in Bali. This is a fantastic opportunity to kickstart your career in a vibrant, international environment. Based in Canggu, you'll be at the heart of our operations, ensuring our clients receive the highest level of service.

As a Customer Service Executive, you'll be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. You'll use tools like Zendesk and Slack to manage customer interactions efficiently. This role offers a competitive salary and the chance to grow within a company that values its employees.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat.
• Resolve customer issues promptly and professionally.
• Use Zendesk and Slack to manage and track customer interactions.
• Provide exceptional customer service to ensure high satisfaction rates.
• Maintain accurate records of customer interactions and resolutions.
• Collaborate with the sales and support teams to ensure seamless customer experiences.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Adhere to company policies and procedures to ensure compliance and quality service.

🎓 Kualifikasi & Syarat

• Fluent in Mandarin, both written and spoken.
• 1-3 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Experience with customer service software like Zendesk or similar tools.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Proven ability to handle multiple tasks and prioritize effectively.
• Passion for delivering excellent customer service and a customer-centric approach.

🛠️ Keahlian

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